shipping & returns
shipping policy
Thank you for your order! Please that hair processing typically takes 5-7 business days, which does not include an additional 1-2 business days for processing. This time frame is an estimate, as we need to prepare your hair before shipping. Tracking numbers will be provided as soon as your package is picked up. We your patience during this time, especially with potential shipping delays due to COVID-19. Thank you for understanding!
return & exchange policy
Please note that once you receive the hair, we cannot accept returns or exchanges due to COVID-19 and health regulations, as it is considered unsanitary. We encourage you to double-check your order and let us know if any changes are needed after submission, ensuring everything is correct when your order arrives. If you have any questions or need tips feel free to reach out. Thank you for your understanding regarding our no-return policy on hair products.
Cancellation policy
Thank you for your order! Please note that once the order is, it cannot be canceled as we begin preparing it for you. We appreciate your understanding support. If you have any questions, feel free to reach out!